With news of flights being delayed and cancelled by airlines, it is important that we understand our rights in relation to refunds and compensation; the assistance that airlines should provide to delayed passengers; and how we can go about claiming it. With claims of staff shortages, air traffic control restrictions, runway works, and airport handling …
Delayed and Cancelled Flights – Your Rights Explained Read More »
When you hire a trader to carry out work on your property, the Consumer Rights Act 2015 states that the trader should carry out that work using ‘reasonable care and skill’. That is a job that is completed to the level of care and skill expected of a competent trader within their profession. If you believe the level …
When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. For a used vehicle, this means it should be in the condition expected of a car of its age and the price you paid, including it having all relevant documents such as …
Taking a pet to the vet for treatment is considered a ‘professional service’ in relation to consumer legislation. As with any professional service, the Consumer Rights Act 2015 requires that the service you receive be provided with reasonable care and skill. What can I do if I am unhappy about the service received? If you …
Recent news about staff redundancies and disruption to ferry journeys on P&O ferries may have left consumers (and staff) with questions about what it means for them. On Thursday 17th March 2022, P&O ferries released a statement that all UK sailings had been suspended, pending a major announcement. The announcement was made that 800 crew …
P&O Ferry Disruptions & Cancellations: Your Consumer Rights Read More »
The January sales can be a good time to pick up a bargain, both online and on the high street. There are different things that we can do as consumers to make sure that we avoid living beyond our means. Create a Budget The simplest way to prevent an accidental overspend is to create a …
Many of us are still adjusting to post-pandemic changes to the ways we carry out everyday tasks, such as shopping and interacting with others. Now that we are in the full-throws of the Festive Season, it is more important than ever for us to be aware of our consumer rights when it comes to receiving …
Online shopping means easier access to purchase the things that we want, with delivery straight to our doors. With many offers available, and clever online and email marketing directed towards consumers, understanding the tricks of the trade that are used to convince us to make purchases are important in ensuring we avoid the pitfalls, and …
Christmas Shopping 2021 – Making the Most of Our Money Read More »
Understanding our rights is important when shopping, especially during the festive season. Returning an Unwanted Item It is important to understand that returns and refunds policies can vary from one retailer to another. This can affect what you will need to do to have your purchase refunded if required. Individual retailers have their own policies in place, …
With sales on electrical goods looming, and the festive period only around the corner, many of us may be taking the time to purchase gifts early and grab a bargain at the same time. In the lead up to Cyber Monday, how can we spot the difference between the genuine article and a potentially dangerous …
